Mobile Call Recording
Communications archive platform for mobile call recording, storing and analyzing. The solution is integrated in-network with AT&T to capture voice, SMS and MMS.
Mobile to all media
In addition to AT&T mobile voice, SMS and MMS, Cognia enables capture, archive and analysis of landline, video, VoIP, social and other media in a single platform.
No software or hardware
No software or apps to download and install as recording is done in-network. The service is compatible with all mobile phones and is OS agnostic.
Recordings are populated against the correct contact, account or lead in your CRM. All recordings can be accessed directly from the call activity record within the CRM.
Regulatory & risk
Meet regulatory requirements including FCA and Dodd Frank; Financial Conduct Authority (FCA), Financial Industry Regulatory Authority (FINRA), Securities and Exchange Commission (SEC), Commodity Futures Trading Commission (CFTC).
Fine-grain policy controls enable communications monitoring and archiving to scale to the largest enterprise while ensuring local departmental autonomy or ability to meet local operational or regulatory needs.
Unlock data with API
Using prebuilt app plug-ins or Cognia’s RestAPI, readily integrate with core applications to streamline processes and unlock the intelligence in your communications. Example applications are call translation, advanced analytics…
Network mobile recording: a seamless experience
A network-based approach that delivers an excellent user experience while eliminating the need to download applications to every device.
• No impact on the user experience
• Runs on the network and existing SIM
• Integrates with existing contractual agreements