London – March 8, 2017 – Cognia, a world-wide provider of cloud communications services for regulatory compliance, risk management, and productivity y, is pleased to announce a strategic partnership with Wilmac – one of North America’s premier sales, delivery and support organisations for the world’s most widely used call-recording technologies.
Cognia’s communications archive platform enables financial institutions and other enterprises to archive and analyze their voice and text-based communications and integrate the results with their other business processes. Used by international and domestic companies in the USA and Europe, the company has forged a strong position particularly in mobile communications compliance with regulations such as MiFID II, Dodd Frank, the SEC, FINRA and CFTC. With Wilmac’s expertise in recording technologies and long-standing customer relationships with Wall Street firms and other financial enterprises, the Cognia/Wilmac partnership is expected to be highly productive.
Despite recent uncertainty around financial regulations, Cognia is still seeing uptake of their unique cloud services. Ian Hook, Cognia’s Chief Operating Officer, says “US financial institutions are becoming increasingly attuned to the broader value in recording and monitoring their communications beyond compliance. It’s about protecting the customer and by extension supporting universal brand values such as transparency, care and honesty.”
Hook continues, “Wilmac represents an ideal strategic partner/reseller to support Cognia’s international roll-out, given their extensive product and market knowledge and our pedigree in financial services, supplying both local and international customers.”
Wilmac provides world class professional services and support for leading recording technologies within financial institutions, contact centers, and public safety and security organizations. With nearly 60 years of call recording history, the company combines extensive industry experience with technical expertise to ensure customers receive an optimal experience.
For more information visit: www.wilmacco.com